Casino RBS UK Privacy Policy
This policy explains how Casino RBS UK collects, uses and protects the personal information you share when you register and play. We process your data in line with UK data-protection law, and by using the site you accept the practices set out below. Read it alongside our Terms and Conditions and Cookie settings.
Who We Are
We operate as the data controller for the personal information you provide through the site. That means we decide how and why your data is processed, and we answer for keeping it safe. Our operations run under a licence from the UK Gambling Commission, which sets the standards we meet on data handling, fund protection and fair play. You can reach our data protection team through the contact details at the end of this policy. Any reference to “we” or “us” means the operator of Casino Royal Bank of Scotland online.
Information We Collect
We gather the details you supply at registration and the data your activity generates as you play. This falls into a few broad groups.
- Identity and contact data: your name, date of birth, address, email and phone number.
- Verification data: documents you submit to confirm your age, identity and address.
- Financial data: deposits, withdrawals and the payment methods you use on RBS casino.
- Activity data: the games you play, stakes placed, bonuses claimed and loyalty points earned.
- Technical data: your device type, IP address, browser and how you move through the site.
How We Use Your Information
We use your data to run your account, process payments and meet the obligations our licence places on us. That covers verifying your identity, crediting deposits and withdrawals, and tracking Status Points across your time at Casino RBS UK. We also rely on it to detect fraud, enforce wagering rules and flag signs of harmful play. Where you agree, we send you tailored promotions and updates. We never sell your information to third parties for their own marketing.
Legal Basis for Processing
We process your data only where the law gives us grounds to do so. We rely on contract to run your account, legal obligation to meet anti-money-laundering and licensing rules, and legitimate interest to prevent fraud and improve the service. Consent covers marketing, which you can withdraw at any time. On Casino Royal Bank of Scotland online, we also process certain data to meet our responsible-gambling duties, which the regulator treats as a matter of public interest. We record the basis that applies to each processing activity.
Who We Share Your Information With
We share your data only where it is necessary and lawful to do so. Recipients fall into clear categories.
- Payment providers: to process deposits and withdrawals through your chosen method.
- Verification partners: to confirm identity and run anti-money-laundering checks.
- Regulators and authorities: where the UK Gambling Commission, law or a court requires disclosure.
- Service suppliers: technology and support partners who help run the RBS casino platform under strict contracts.
Cookies and Tracking Technologies
We use cookies and similar tools to keep the site working, remember your preferences and understand how players use it. Essential cookies run the core functions, including login and secure payments, and you cannot switch these off without affecting the service. Analytics and marketing cookies need your consent, which you give or refuse through the cookie banner. You can change your choices at any time in your browser or our settings panel. We explain each category in full in our separate Cookie Notice.
Data Retention
We keep your personal data only as long as we need it, and the law sets much of that period for us. Account and transaction records stay on file for the term our licence requires after you close an account at Casino Royal Bank of Scotland online, mainly to meet anti-money-laundering rules. Verification documents are held for the mandated period and then securely deleted. Marketing data is retained until you withdraw consent. Once a retention period ends, we erase or anonymise the information.
Data Security
We apply technical and organisational measures to protect your data against loss, misuse or unauthorised access. These include encryption, access controls and regular security testing across the RBS casino systems. Payment confirmations through the bank route use in-app face or voice approval, so no login details pass to us. We limit access to your information to staff who need it for their role. While no system is ever completely immune, we work to reduce risk at every stage.
International Data Transfers
We store and process your data within the UK and the European Economic Area wherever possible. Where a transfer outside these regions is necessary, we put safeguards in place to protect it, such as standard contractual clauses or an adequacy decision. Any partner handling data for Casino RBS UK abroad must meet the same protection standards we apply at home. We do not transfer your information to a country lacking adequate safeguards. You can ask us for details of the protections that apply to a specific transfer.
Your Rights
UK data-protection law gives you clear rights over your information, and we honour each of them. You can exercise these at any time.
- Access: request a copy of the data we hold about you.
- Correction: ask us to fix details that are wrong or out of date.
- Erasure: request deletion, subject to records we must keep by law.
- Objection and restriction: challenge or limit how we process your data.
- Withdraw consent: stop marketing or other consent-based processing at any time.
To raise a request or a concern, contact our data protection team. If you remain unhappy, you hold the right to complain to the Information Commissioner's Office, the UK's data-protection regulator.